SHIPPING & RETURNS

All prices quoted are inclusive of VAT.

The delivery address must be in Switzerland and accessible by the carrier. No deliveries are made at weekends or on official national or cantonal public holidays.

 

If the customer is not on site at the time of delivery and has not given any special delivery instructions, the delivery driver will leave a collection notice in the letterbox. The customer must then collect the delivery from the relevant post office.

 

Any order that is not collected within the specified deadlines cannot be retained or refunded. Customers are solely responsible for orders collected late and any rights in respect of defects are excluded.

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If products are delivered with obvious damage to the packaging or contents, the customer must immediately complain to the service provider (e.g. carrier, post office) and refuse acceptance, without prejudice to their warranty rights. The customer is obliged to obtain a confirmation of damage from the service provider (e.g. carrier, post office). All transport damage must also be reported immediately to the online shop.

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If the customer does not accept the ordered products on the agreed delivery date, the online shop may charge the customer for the delivery costs and expenses incurred and reserves the right to withdraw from the contract.